Capability 01
All service paths
AI or human support4 capabilities
AI Support & ChatbotSupport that fits your choice
Plug in support with AI, without AI, or both.
A ready-to-connect support service for website and app visitors, with a simple choice between AI assistance and human-led support.
What this service provides
Customers get a clear next step while your team keeps control of the support experience.
Four core capabilities that work together to deliver a complete experience.
Capability 02
AI-assisted answers when enabled
Capability 03
Human-led support when AI is off
Capability 04
Knowledge, ticket, and handoff control
Live product experience
Try Converzo on this page.
Open the customer support experience, ask a question, and see how guided answers and clear next steps work together.
No account is needed for this public demo. The same lower-right chat stays with you while you explore the page.
How the service moves
Three moments that matter most
Follow the journey from setup to outcome.
01
Step 1
Choose the support mode
Start with AI assistance, human-led support, or a combination that your team can change as the business learns.
02
Step 2
Connect the customer touchpoint
Place the support entry on the website, app, or customer portal and guide visitors to the right next step.
03
Step 3
Improve from real conversations
Use support content, handoff rules, admin controls, and conversation signals to make help clearer over time.
Where it works & what comes next
Start focused, grow when ready
Start with one clear workflow today. One day, a customer will see the difference and say, “You are the best.”
Possible surfaces
The interfaces where this service meets its users.
Website or app widgetAI or human support modeAdmin control surface
"Customers can get help in the way that feels right to them—fast answers from AI or a clear human handoff."
Grow when ready
Add only what the operation needs next.
- Knowledge base and CMS content sync
- WhatsApp, email, and ticketing providers
- Mobile app, web, and customer portal surfaces
Connected to the platform
One service view, one connected operating system
The customer sees one clear experience; the product keeps each source of truth in the right place behind it.
Shared foundation
Every service shares the same core
User management, organization setup, workflow, notifications, tax, payments, posting, finance, and audit remain available where the work needs them.
Identity & access
Business setup
Tax & payments
Posting & finance
Ready to shape the scope?
Start with the business outcome, then make the plan real.
Tell us your current workflow, team, devices, and next milestone. We will map the right service path and launch checks.